Shipping and returns information

Shipping information

Posten/Bring – Mailbox delivery

Delivery with Posten/Bring normally takes 2–5 business days. If the parcel is too large for your mailbox, or your mailbox is not clearly labelled, it will be delivered to the nearest post office or collection point. You then have 7 days to collect it. Any extension must be arranged with Posten. Uncollected parcels will be returned to us, and you will be charged NOK 199 in return costs, deducted from your refund.

Posten/Bring – Delivery to a collection point

Your parcel will be ready to collect at your nearest collection point within 2–4 business days. The collection deadline is 7 days. Contact Posten directly if you wish to extend it. Uncollected parcels are returned and a fee of NOK 199 is deducted from your refund.

Delivery conditions

It is the customer's responsibility to ensure that all delivery details, including address, name and telephone number, are correct when ordering. Ensure your mailbox or door is clearly labelled for home deliveries and that the address provided matches your registered address where necessary. Any problems resulting from an incorrect address mean that the customer is financially responsible for lost shipments.

We are not responsible for delays occurring after the parcel has been handed to the carrier. Uncollected parcels returned to us incur a fee of NOK 199, deducted from the refund.

Returns

If you wish to return an item purchased from us, you may do so within 14 days of receipt. For us to approve the return, the following criteria must be met:

  • The product must be sealed in its original packaging and in the same condition as when you received it.
  • Please note: the seal must not have been opened or broken.

To arrange a return, email contact@harahbeauty.com with the subject “Return + order number”. We will send you a return label to use when sending the item back. A return shipping cost of NOK 89 will be deducted from your refund.

Exchanges

We do not offer exchanges. If you would like a different item, the existing item must be returned in accordance with our return conditions. You can then place a new order. You may order a new item at any time, including before the return is completed.

If you have any further questions, please contact us at contact@harahbeauty.com.